Examination Scheduling Services
PSI Services LLC (PSI) provides state-based regulatory licensure services and handles the scheduling of examinations for individuals licensed by the California Department of Insurance’s (Department) Producer Licensing Bureau. Instructions for scheduling examinations are posted on PSI’s Examination Scheduling Service. Individuals may schedule their examinations with PSI either online or by telephone at (833) 518-7456.
PSI provides additional examination sites and other test development services for the Department for individuals to have more choices on the location and times for taking their examinations. To complement the Department examination site in Los Angeles, PSI offers 20 additional sites statewide where individuals may take their qualifying license examination and obtain the required fingerprints.
There is a $43 convenience fee to take an examination at the PSI locations. All PSI locations have free parking and are available for Saturday examinations in addition to Monday through Friday. Some PSI sites also have evening hours. Information about these additional locations is available on PSI’s Examination Scheduling Service when individuals are in the process of scheduling their examination.
Remote Online Proctored License Examinations
PSI also provides license applicants with the option to take a remote online proctored license examination (remote testing) for all insurance licensing examinations. The remote testing is proctored by PSI, through PSI’s BridgeTM technology. The PSI BridgeTM platform provides secure and flexible remote proctoring services. The Department will continue to partner with PSI to maintain the integrity and security of the examination process. If you have any questions, please review the Department’s Remote Proctored Licensing Examination Frequently Asked Questions. There is a $43 convenience fee to take the remote test. This fee is in addition to the Department’s license examination fee.
Additional Information
- For all PSI inquiries, including scheduling or rescheduling your examination, checking your scheduled examination time and date, and reviewing the examination admittance requirements visit PSI’s Examination Scheduling Service.
- PSI’s California Customer Service Phone Number: (833) 518-7456
- PSI’s Remote Proctored Examination Technical Assistance Phone Number: (844) 267-1017
- The Department’s Examination Unit Phone Number: (916) 492-3570 and Email Address CDI.Examline@insurance.ca.gov
- Examinations: Time Limit and Number of Questions
If you have examination scheduling questions, please call PSI at (833) 518-7456 to speak with a Consumer Service Representative Monday through Friday between 4:30 a.m. and 7:00 p.m. and Saturday, between 8:00 a.m. and 2:00 p.m., Pacific Time.
