November 14, 2023
BBB of ************************************************************************************************************
Re: BBB file number: 20830271Complainant: *************************Claim number: ************* Loss date: May 10, 2023Policy number: PHP7198014Insured name: ******* ******************* and ***************************Insurance company: Praetorian Insurance CompanyNAIC number: 37257
Dear BBB of *********,
We are writing on behalf of Praetorian Insurance Company, a member company of QBE North America, which issued Policy No. PHP7198014 to ******* ******************* and *************************** for the period April 5, 2023, to April 5, **** (the Policy). ******************** Insurance, LLC is a claims administrator for the above listed insurance company, and ****************** is performing independent insurance adjusting services for the above-captioned claim on ******************** Insurance, LLCs behalf.The purpose of this letter is to respond to the complaint submitted to the Better Business Bureau dated November 6, 2023, regarding the claim submitted for hail damages (the Claim) under the Policy.We value our customers and appreciate their business. We will do our very best to address the issues and concerns raised in the complaint letter. We understand that the Insured is concerned that they have not received payment for the agreed upon solar panel removal to facilitate the repairs to their roof.In considering the Better Business Bureau complaint, we have reviewed the Policy and the claim information available to us.An initial payment was processed to the Insured on June 20, 2023, for repairs to their roof for the damage caused by hail, in the amount of $9,505.23. On September 6, 2023, an estimate for the detach and reset of the solar panels on the Insureds roof was received, and on that same date a payment was made to the Insureds in the amount of $10,584.00, which matched the total amount of the estimate provided. On October 23, 2023, a Stop Payment request was submitted by the Adjuster as the Insured had not received the second check. The date of this Better Business Bureau complaint is November 6, 2023, and on November 8, 2023, the Adjuster attempted contact with the Insured to discuss the complaint and attempt to resolve the payment concern. A voicemail was left for the Insured to call back regarding these concerns. An additional Stop Payment request was made on this date as well, and the Stop Payment process was completed on November 10, 2023. The Adjuster was able to speak with the Insured on November 13, 2023, after multiple call attempts on the 13th. The claim status was discussed, and the check will be reissued and sent expedited mailing to the Insured.We believe that the payment being made will assure that the complaint has been handled to the Insureds satisfaction and ******** will always remain available to address any questions or concerns the Insured may have.It is extremely important to us that our customers be completely satisfied with our claim service. If you have any questions after reading this letter, please contact the undersigned so that we can fully respond to any additional concerns.Sincerely,
*******************
*******************Compliance ManagerDirect: **********************Fax: ************E-mail: ******************************* us why here…
