If you’re in the market for insurance coverage, you’ve probably come across Travelers Insurance. With its wide range of options, affordable rates, and exceptional customer service, Travelers has earned a reputation as one of the best insurance providers in the industry. In this article, we’ll take a closer look at what sets Travelers apart and why it’s our top pick for most drivers.
Pros and Cons of Travelers Insurance
Before diving into the details, let’s start with a quick overview of the pros and cons of Travelers Insurance:
- Pros: Affordable rates, flexible coverage options, plenty of discounts and add-ons.
- Cons: Below industry average for customer satisfaction according to J.D. Power’s U.S. Auto Insurance Study.
How Good is Travelers Insurance?
Travelers Insurance is our top pick for plan options, affordable coverage, and good customer service. Regardless of the coverage you choose, you’ll most likely find what you need for a reasonable price. Let’s take a look at some ratings from reputable rating agencies:
- J.D. Power 2023 U.S. Auto Insurance Study: Travelers insurance is below the industry average for customer satisfaction, according to J.D. Power. Its scores ranged from 782 to 822 out of 1000 depending on the region or state.
- J.D. Power 2023 Auto Claims Satisfaction Study: Travelers ranks 18th out of 24 insurance companies with a score of 871 out of 1000. This score was seven points below the industry average.
- National Association of Insurance Commissioners (NAIC) Complaint Index: The company earned a score of 0.42, which means its complaints are well below the industry average of one.
- A.M. Best Rating: The company received an A + + rating for financial strength.
Travelers Insurance Comparison
To help you make an informed decision, let’s compare Travelers Insurance to other major insurance providers:
| Comparison | Travelers Insurance Rating | The Bottom Line |
|---|---|---|
| Travelers vs. Competitors | Travelers Insurance Rating vs. Competitors |
Travelers Car Insurance Cost
Now, let’s talk about the cost of car insurance with Travelers. Based on our research, Travelers auto insurance pricing is slightly cheaper than the national average. Here’s what you can expect:
- For a full coverage policy, the average cost from Travelers is $1,595 per year or $133 per month.
- Travelers is among the more affordable providers out there, with rates 20% lower than the national average for full coverage.
Is Travelers Insurance Expensive?
No, Travelers Insurance is not expensive. In fact, it’s among the more affordable providers, with rates 20% lower than the national average for full coverage. While minimum liability coverage is typically closer to the average, you can find particularly low rates for comprehensive plans. In our review, we found Travelers to be the second cheapest insurance company out of the 130 we reviewed.
Travelers Insurance Quotes
If you’re interested in getting a quote from Travelers, you have multiple options. You can receive Travelers insurance quotes either on its website or through a local agent at 1-866-603-4909. To get a quote, you’ll need to provide personal information such as your birth date, location, vehicle details (make, model, mileage), and the coverage level you want.
Travelers Car Insurance Coverage
Travelers offers a comprehensive range of car insurance coverage options to meet your needs. Here are the standard types of car insurance you can get through Travelers:
- Bodily injury liability: Covers other parties’ medical bills after an accident you cause.
- Property damage liability: Covers other parties’ property repair bills after an accident you cause.
- Collision insurance: Covers repairs to your own vehicle after an accident you cause.
- Comprehensive insurance: Covers repairs to your vehicle after a non-collision incident such as a flood, vandalism, or theft.
- Medical payments (MedPay): Covers certain medical bills for you and your passengers after an accident, regardless of who is at fault.
- Personal injury protection (PIP): Covers medical bills, lost wages, and death benefits for you and your passengers after an accident in a no-fault state.
- Underinsured motorist/uninsured motorist: Covers your property repairs and medical bills if you’re hit by a driver who cannot be identified (such as in a hit-and-run situation) or does not have enough insurance coverage to pay your bills.
It’s important to note that each state sets its own minimum requirements for auto insurance, so your coverage needs may vary depending on where you live.
Additional Travelers Insurance Coverage Options
In addition to the standard coverage options, Travelers offers several additional coverage options and add-ons for your auto policy. These include:
- Two levels of 24/7 roadside assistance.
- Rental car coverage in the case of a covered accident.
- Guaranteed asset protection insurance, also known as gap insurance, to cover what you owe on a loan or lease after your car is totaled.
- Accident forgiveness and minor violation forgiveness.
- New car replacement coverage to help with the purchase of a new vehicle if yours is totaled within the first five years of ownership.
- Rideshare coverage in Colorado and Illinois.
Travelers Insurance Claim Process
Filing a claim with Travelers is a straightforward process. You can file a claim over the phone, on the company website, or through its mobile app. A claim professional will then contact you and walk you through the process. You can easily track the status of your claim by creating a MyTravelers account on the Travelers website.
Travelers Insurance Customer Reviews
Customer satisfaction is an important aspect to consider when choosing an insurance provider. In our survey of major insurance companies, Travelers ranked fifth out of 15 companies for overall satisfaction. Customers reported that they enjoyed the shopping experience and usability on its website. Here’s a summary of our results:
- Of the respondents, 1.5% had a Travelers auto insurance policy.
- These respondents rated Travelers a score of 4.2 out of 5 in terms of overall customer satisfaction.
Travelers Insurance Reviews BBB
Travelers has an A rating from the Better Business Bureau (BBB). However, out of 230 customer reviews on the website, Travelers averaged a score of 1 out of 5 stars. It’s important to note that this is a small sample size in comparison to its larger clientele.
Travelers Insurance Reviews Reddit
Reviews on Reddit for Travelers Insurance are generally positive. People praise its great customer service, large array of discounts, and great claims services. Negative reviews mention certain vehicles not being able to take advantage of lower rates and some report having customer service issues when getting a policy directly from the company.
Travelers Insurance App Reviews
Those who use the Travelers insurance app rate it highly. On the App Store, the Travelers Mobile application averaged a score of 4.7 out of 5 stars with 65,000 reviews. On Google Play, the score was 3.5 out of 5 from around 1,420 reviews. Many praise the app for its ease of use and convenient profile management, while some report a lack of up-to-date information (mostly on the Google Play app version).
Travelers Home Insurance
While Travelers offers plenty of coverage options for homeowners, it tends to be on the expensive side compared to other providers. We recommend comparing homeowners policy quotes to find a great deal.
Travelers Renters Insurance
Travelers offers standard coverages for renters insurance, including personal property, personal liability, and medical payments. While it’s not the cheapest option out there, Travelers renters insurance is still a good choice, considering its excellent add-on coverage options and customer claims satisfaction.
Travelers Insurance: Other Policy Offerings
Travelers also offers insurance coverage for other areas of your life, including motorcycles, boats, RVs, travel, pets, landlords, weddings and special events, flood, umbrella, and business. For each of these policy types, Travelers provides comprehensive coverage options and add-ons to meet your specific needs.
Reviews of Travelers Insurance: The Bottom Line
In conclusion, Travelers auto insurance earns a 9.5 out of 10 stars and the title of Best for Most Drivers in 2024. With its affordable costs, flexible coverage options, and excellent customer service, Travelers stands out as a top insurance provider. While it’s our top pick for car insurance, we always recommend comparing multiple options and getting quotes before making a final decision.
FAQs
Q: How did you determine the ratings for Travelers Insurance?
A: Our ratings are based on a comprehensive analysis of auto insurance providers. We consider factors such as cost, coverage options, reputation and experience, availability, and customer experience to determine our ratings.
Q: How can I get a quote from Travelers Insurance?
A: You can receive Travelers insurance quotes either on its website or through a local agent at 1-866-603-4909. Provide the necessary personal information and details about your vehicle to receive a quote.
Q: What types of insurance coverage does Travelers offer?
A: Travelers offers a wide range of insurance coverage options, including auto, home, renters, motorcycle, boat, RV, travel, pet, landlord, wedding and special events, flood, umbrella, and business insurance.
Q: How can I file a claim with Travelers Insurance?
A: You can file a claim with Travelers over the phone, on the company website, or through its mobile app. A claim professional will guide you through the process.
Q: What are the add-on coverage options available with Travelers Insurance?
A: Travelers offers various add-on coverage options, including roadside assistance, rental car coverage, guaranteed asset protection insurance, accident forgiveness, minor violation forgiveness, new car replacement coverage, and rideshare coverage in select states.
Note: The information provided in this article is based on our research and analysis, and the rates and coverage options mentioned may vary. It’s always best to consult with Travelers Insurance directly for the most accurate and up-to-date information.
