Founded: 1984
Better Business Bureau (BBB) rating: A+
AM Best financial strength rating: A+
The AARP Auto Insurance Program through The Hartford markets its offerings to those who are 50 years old and up. AARP offers a range of insurance options for members, including auto, RV, renters, condo and home insurance.
In addition, there are other types of coverage available for purchase through The Hartford, such as employee benefits for businesses and commercial auto insurance, that are available to those without an AARP membership.
AARP Customer Reviews
Most customer reviews found online for AARP insurance come from The Hartford’s own website, but J.D. Power and the BBB offer additional information through satisfaction studies and customer reviews.
AARP Insurance Reviews: J.D. Power
The J.D. Power 2022 U.S. Auto Insurance Study℠ shows that The Hartford performed well in several regions. This study polled more than 36,000 customers on how satisfied they were with the customer service, claims, billing, price and policy offerings of various insurance companies.
The Hartford came in first place in both Florida and the Northwest region and in second place in the Southwest. However, the company scored below average in the Mid-Atlantic region of the market.
AARP Insurance Reviews: BBB
Customers on the BBB website give AARP insurance through The Hartford 1.1 out of 5.0 stars. There have been no positive reviews for The Hartford left on the BBB website, with many reviewers mentioning issues with communication and customer service.
Despite the lack of positive reviews for The Hartford through the BBB, there are only about 130 reviews posted. AARP auto insurance operates in most U.S. states, so this small number of reviews does not reflect the entirety of its customers. In addition, customer complaints are commonplace across the auto insurance industry, with dissatisfied customers being far more likely to log a complaint than a happy customer would be to record their positive experience.
AARP Insurance Claims Reviews
While reviews on AARP’s claims services are less than favorable through the BBB, the J.D. Power 2022 U.S. Auto Claims Satisfaction Study℠ ranks customer satisfaction with The Hartford’s claims process only slightly below average, with 869 out of 1,000 points.
AARP Insurance App
AARP auto insurance policyholders can make use of a mobile app called The Hartford Auto & Home. Through this app, you can call roadside assistance, make a claim, view ID cards, pay your insurance bill and more. The app has a 2.7 out of 5.0-star rating through the Google Play store and a 3.8 out of 5.0-star rating through the App Store.
