Citizens Property Insurance Corporation is a pivotal player in Florida’s property insurance marketplace. Its mission is to provide property insurance protection to individuals who are entitled to coverage through the private market but are unable to obtain it. As one of the leading insurers of Florida homes and businesses, Citizens strives to deliver service that meets private-market standards.
Our Purpose-driven Mission
At Citizens, our employees are guided by a purpose-driven mission to serve the people of Florida. We are committed to being good stewards of the premium funds entrusted to us and upholding the highest level of ethical behavior. Our mission underpins every action and decision we make, and we take pride in the valuable service we provide to our customers and the Florida marketplace.
Mission
We serve the people of Florida as the state’s insurer of last resort. Additionally, we act as an innovative thought leader, dedicated to promoting a healthy property insurance market.
Vision
Our vision is to promote access, stabilization, and market competitiveness for Florida consumers, carriers, investors, and the overall property insurance industry.
Our Values
- Committed:
- We are committed to cultivating a vibrant property insurance market and providing quality service that meets the needs of our customers.
- Accountable:
- We take responsibility for our actions and are accountable to our stakeholders and the citizens of Florida. We are there when they need us.
- Responsive:
- As public servants, we are ready to respond across the communities we serve. We display flexibility and presence for our policyholders and stakeholders when they need us the most.
- Empowered:
- We empower our employees to do the right thing and display integrity in every aspect of our work.
Our Commitments
- Customers/Stakeholders:
- We are dedicated to providing a quality, customer-focused experience. Our goal is to handle every interaction in a professional, prompt, and courteous manner.
- Financial Management:
- We maintain fiscal prudence to ensure corporate financial governance practices reduce the potential burden on Floridians.
- Operations:
- We leverage internal and external resources, innovation, and technology to provide effective, efficient, and secure solutions.
- Workforce:
- We sustain a healthy and thriving company culture. This is achieved through attracting, hiring, developing, and retaining engaged talent that helps us achieve our objectives.
- Property Insurance Market:
- We act as a catalyst for promoting a stable property insurance market for all Floridians.
Strategic Imperatives
Depopulation
Citizens aims to promote depopulation and optimize access to private-market coverage for its applicants and policyholders. This initiative enables individuals to find insurance coverage in the private market.
Customer Experience
Citizens places a strong emphasis on understanding and enhancing the customer experience. They actively solicit feedback, gauge satisfaction levels, and optimize their service capabilities and touchpoints. By doing so, they continuously strive to improve the overall experience for their customers.
Emergency Assessments
Citizens is dedicated to reducing or eliminating the risk of emergency assessments for its policyholders, as well as all potentially impacted Florida policyholders. By managing risks effectively, they aim to minimize any financial burden on their customers during emergency situations.
FAQs
Q: Can anyone qualify for Citizens Property Insurance Corporation’s coverage?
A: Citizens Property Insurance Corporation provides property insurance protection to individuals who are in good faith entitled to obtain coverage through the private market but are unable to do so.
Q: What is the mission of Citizens Property Insurance Corporation?
A: Citizens’ mission is to serve the people of Florida as the state’s insurer of last resort and to act as an innovative thought leader, promoting a healthy property insurance market.
Q: What are the values Citizens Property Insurance Corporation upholds?
A: Citizens values commitment, accountability, responsiveness, and empowerment. They are committed to cultivating a vibrant property insurance market and providing quality service to their customers.
Conclusion
Citizens Property Insurance Corporation plays a vital role in Florida’s property insurance market. With its purpose-driven mission, dedicated workforce, and strategic imperatives, Citizens strives to provide quality service that meets the needs of its customers and promotes a stable property insurance market for all Floridians.
